Our client, a well-known insurance company, is hiring for a 6-month contract as a Business Support Associate.
Key Responsibilities
- Ensure that all documents are processed within stipulated timelines and according to the operational procedures
- Check all documentation and ensure it meets requirements.
- Data-entry of key information such as client and product information, premium amount into the system
- Approve submission in online platform (internal/external system)
- Review unmatched lodgements/Exceptions
- Cleaning of submission data from the system as and when necessary
- Attend to all inquiries, feedbacks and complaints including highlighting issues and offering solutions to the Reporting Manager;
- Build and maintain good working relationships across all levels of personnel, internally and externally;
- Ensure accurate and timely communication network between Team members & Reporting Manager;
- Prepare, update, upload, archive and send data reports on daily, weekly and monthly frequencies (as and when required)
- Ensure all reports are accurate before disseminating to relevant departments within the timeline
- Prepare and/or participate in User Acceptance Test (UAT) for new system applications (when required)
- Participate in projects (such as system migration) as and when necessary
- Any Ad hoc duties which may include assisting other staff members and answering queries from advisers
- Ensure compliance with all applicable laws and regulations relating to the above functional activities.
Requirements
- 2-5 years of Life Insurance backroom experience preferred
- Competency in Excel (preferred)
- High accuracy with an eye for detail (preferred)
- Academic: min. Diploma / Bachelor’s degree (preferred)
- Professional Certification(s): Relevant Insurance certificates e.g. M5, M9 (preferred)
Company Reg No.: 201131609D | License No: 24S2411| Reg No: R1435178, Nadiah Marican
