About ght
ght provides exceptional support and technical expertise to help our clients resolve complex issues efficiently. We are committed to offering on-site solutions, advanced engineering support, and a responsive customer service experience.
Job Summary
As a Customer Service Engineer at ght, you will play a pivotal role in supporting our customers by delivering top-tier on-site technical assistance, managing equipment servicing, and responding to inquiries efficiently. You will collaborate closely with our engineering and customer service teams to diagnose issues, provide solutions, and ensure customer satisfaction.
Key Responsibilities
- On-Site Technical Support: Travel to customer locations as required to perform diagnostics, maintenance, and repair of equipment.
- Customer Assistance: Act as a primary point of contact for customers seeking technical help. Provide prompt and professional responses to customer queries and concerns.
- Problem Solving: Analyze technical problems, identify root causes, and implement effective solutions in a timely manner.
- Collaboration with Engineering Teams: Work closely with our engineering teams to address recurring issues and communicate customer feedback.
- Documentation & Reporting: Accurately document service activities, issues encountered, and resolutions for tracking and future reference.
- Proactive Maintenance: Conduct preventive maintenance and perform scheduled inspections to help minimize equipment downtime.
- Training and Education: Educate customers on equipment usage and provide guidance on maintenance best practices.
Qualifications
- Educational Background: Diploma or degree in Engineering, Information Technology, or a related field.
- Experience: Minimum of 3-5 years in a technical support or customer service engineering role.
- Technical Skills: Proficiency in troubleshooting, diagnosing, and repairing equipment.
- Customer Service Orientation: Strong interpersonal skills with a focus on customer satisfaction.
- Problem-Solving Abilities: Analytical mindset with the ability to troubleshoot and resolve issues independently.
- Communication Skills: Good verbal and written communication skills.
- Flexibility: Willingness to travel to customer sites as needed and work outside of standard business hours when required.
Added advantages and skills
- Industry Certifications: Relevant certifications such as CompTIA, ITIL, or manufacturer-specific certifications are a plus.
- Multilingual Abilities: Proficiency in additional languages is beneficial for supporting a diverse customer base.
- Experience with Pharmacy automation or IT Systems: Familiarity with pharmacy operation or
Benefits
- Competitive salary and performance-based incentives
- Opportunities for professional growth and development
- Health insurance and other employee benefits
