About the Client: Our client is a reputed company in banking and financial domain.
Responsibilities:
- Maintain and Administer Cisco Unified Communications etc. media gateways, Media Servers
- configuration and setup MS Teams
- troubleshoot and implementation of problems during migrations / upgrades
- implementing and troubleshooting Cisco and NICE related products
- Generate standard project documentation including Low level design, Network Diagrams, WLIs, etc.
- Generates voice network configurations from Low Level Design for complex environments
- Performs analysis and diagnosis of complex voice networking problems
Requirements:
- Good understanding of CTI
- Experienced in Maintenance and Administration of Cisco Unified Communications Manager etc. media gateways, Media Servers
- Experience with Microsoft Teams configuration and setup
- Ability to grasp complex design concepts quickly and understand.
- Ability to troubleshoot implementation problems during migrations / upgrades.
- Able to travel between offices and remediate user issue on Cisco phones
- Preferred experience Call Recording product such as NICE etc.
- Preferred experience in Reporting applications such as Cisco Unified Intelligence Center (CUIC)
- Understanding of middleware/API integration for applications
- Protocol exposure H.323, SIP, IP, UDP, QSIG, RTP, RTCP, DNS, DHCP etc.
- Good Knowledge of PSTN(ISDN), SIP deployment and troubleshooting.
- Experienced in Cisco products such as UCS hardware, CIMC, CUCM publisher, CUCM subscriber, CMP, UCCX, CMC etc.
- Hands-on experience implementing and troubleshooting Cisco and NICE related products
- Client-facing skills to include cross-functional influence, external and internal consulting/partnering
- Ability to translate technical issues into understandable business language for end users.
- Experience on vendor managements for Projects, Service request, Incidents, Vulnerabilities, patches, and product upgrade etc.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret that only shortlisted candidates will be contacted.
EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)
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