- MNC
- Location: Alexandra Road
- Monday - Friday: 8.30AM - 5.30PM
Our client is a MNC in consumer electronics, business equipment and Electrical components.
RESPONSIBILITIES:
- Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
- Collaborate closely with internal teams to ensure swift resolutions.
- Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
- Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
- Aid in the processing and invoicing of local and export spare part orders.
- Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
- Manage spare parts inventory efficiently.
- Undertake additional assigned duties and/or project work as required.
REQUIREMENTS:
- Previous experience in a High Volume Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
- Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
- Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Excel, Word, and PowerPoint, Pivot.
- Familiarity with SAP is a plus.
- On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
HOW TO APPLY:
Interested applicants, please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Chua Xue Min (Joesefyn)
EA Personnel Reg. No.: R23113090
