Front Office Lead
Work Dynamics - Integrated Facilities Management
Site Operations
- Create a comfortable, welcoming and hospitable experience for employees and their guest.
- Boost agility in the workplace by managing up-to-date visitor information.
- Handle internal & external calls and correspondence.
- Anticipate client needs through observation to create memorable experiences.
- Manage stationery requisition and related inventory management.
- Adhoc responsibilities assigned by Workplace Manager.
Customer Services
- Foster a sense of community and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services
- Deliver concierge service with local expertise and insider knowledge.
- Manage transportations request from visitors and employees.
Conference Meeting Room Booking
- Assist & educate client to achieve optimization and efficiency for meeting room bookings.
- Enhance user comfort and services by efficient turnaround of meeting rooms.
- Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Mail Delivery Services
- Organise receipt and deliveries of all mails and courier services.
- Manage mail distribution records and mail logs.
Experience
- 2-years’ experience in Hospitality and/or Tourism sector or related professional area
- Prior experience to manage meeting room services is an advantage
- Diploma from an accredited institute
Task Skills
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English
Personal Skills
- Ability to meet tight schedules and deliver high quality of work
- High level of communication and interpersonal skills
