Responsibilities: Support Unified Comms Systems
• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
• Attending to user requirements and work with vendor to provide solutions.
• Work with other departments for smooth flow of processes and procedures.
Projects rollout
• Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
• Plan resource allocation and utilisation across the various project and quarterly releases.
• Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
• Monitor and manage risks /issues related to technical delivery.
Requirements:
1. Skilled in NICE Engage Voice Recording systems administration.
2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management
Key Domain/ Technical Skills:
Nice Engage Voice Recording systems admin
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
