Position Summary: Retail Sales Executive/Team Leader is responsible for leading a team to drive the growth and retention of key client relationships. This role focuses on developing and executing long-term strategies to maximize business opportunities, ensuring that key accounts are prioritized based on their revenue potential and strategic importance. Retail Sales Executive/Team Leader acts as the primary point of contact for top-tier clients, ensuring their needs are met while driving sales and revenue growth.
Key Responsibilities:
1. Leadership and Team Management
· Lead, mentor, and manage a team.
· Set team goals and ensure the team meets performance targets.
· Conduct regular team meetings to discuss progress, challenges, and opportunities.
2. Key Account Strategy Development
· Develop long-term strategies to manage and grow relationships for each account.
· Identify opportunities for business expansion, including cross-selling and up-selling.
· Collaborate with senior management to align key account strategies with company goals.
· Prioritize key accounts based on revenue potential and strategic value.
3. Client Relationship Management
· Build and maintain strong relationships with key stakeholders and act as the primary point of contact for top-tier clients, ensuring their needs are met.
· Handle client concerns, resolve issues, and ensure high levels of customer satisfaction.
· Regularly review client accounts to ensure optimal service delivery and address any gaps.
· Identify at-risk clients and develop strategies to retain them
· Implement customer feedback programs to continuously improve client satisfaction.
4. Sales and Revenue Management
· Drive sales growth by developing tailored solutions for key clients.
· Meet or exceed sales and revenue targets set for key accounts.
· Lead negotiations for contracts, pricing, and service level agreements (SLAs).
· Track the performance of key accounts and adjust strategies to meet financial goals.
5. Market and Competitor Analysis
· Monitor and stay updated to market trends, customer behavior, and competitor activities.
· Provide insights and recommendations to improve the company’s position in the market.
· Use market intelligence to anticipate client needs and adapt strategies accordingly.
6. Account Planning and Reporting
· Prepare and deliver reports on account performance to senior management.
· Track KPIs such as sales growth, client retention, and customer satisfaction.
· Conduct regular account reviews to measure progress and identify opportunities for improvement.
Requirements
- Min N / O level
- Experience handling supermarket account or worked as buyer in FMCG
Salary range: $4K to $5K
Office hours
Interested candidates, please forward your resume to [email protected]
Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)
