Duties and responsibilities:
- Develop and maintain positive relations with tenants via regular and proactive communication.
- Manage tenants complaints and work to resolve them or provide feedback to Management
- Manage and schedule work order requests put in by tenants in a timely manner
- Coordinate with contractors for the works
- Respond to any emergencies promptly to minimise disruptions to tenant’s business
- Analyze current SOPs and make recommendations to the Management to improve operating efficiency
Requirements:
- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
- At least 2 years of experience
- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
- Strong verbal and written communication skills.
- Strong interpersonal skills.
- High levels of integrity
- Ability to work independently and as a productive member of a team.
- Ability to work under pressure and meet deadlines.
- Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.
