The Services required are set out as follows:
· Counter Service to manage stakeholders’ needs
o Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.
o Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.
o Handle incoming calls professionally and ensure they are answered within 3 rings.
o Issue stationery and loan items and provide guidance to users on the appropriate forms to use.
o Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.
o Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.
o Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.
· Students’ Support
o Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.
o Handle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.
o Manage parents’ appointments for key personnel during Parents-Teachers Meetings.
o Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.
· Other Administrative Support
o Provide administrative support for fund raising events.
o Maintain the orderliness and cleanliness of reception counter.
o Handle adhoc duties and projects assigned by the School.
