Key Responsibilities
- Lead production services for a geographically dispersed group, ensuring daily datacentre availability scheduling for both planned and unplanned maintenance across different production domains: Consumer Online, Mobile Banking, Payments, and Merchant Services.
- Oversee and review monthly maintenance requests, targeting less than 1% of requests causing unplanned customer impact.
- Approve or deny all change requests impacting the five highlighted production domains.
- Prepare comprehensive application deployment instructions, accounting for dependencies and operational capacity.
- Collaborate closely with Release Management for scheduling, technical assistance, and documentation related to code deployments, including emergency requests.
- Partner with various teams (network, application, workload management, problem management, and infrastructure support) to schedule updates and resolve ongoing issues.
- Establish communication windows with Line of Business representatives for planned outages.
- Participate in the OnCall Manager on Duty rotation, managing disruptions and providing updates to senior leadership during high-impact service interruptions.
- Orchestrate datacentre network traffic routing for operational activities, business continuity, and compliance.
- Collaborate with the Vendor Liaison group on vendor code changes and infrastructure deployments.
- Work with multiple stakeholders (Project Management, SMEs, Network/Infrastructure Architecture, etc.) to define and implement operational readiness routines for monitoring and managing datacentre traffic and outages.
- Design and develop deployment script templates and maintain a library of deployment plans.
- Collaborate with Application Delivery to design and implement deployment strategies using bank-approved tools.
- Serve as an escalation contact for frontline teams during critical traffic management actions to resolve production incidents.
- Generate change progress reports and escalations as needed for senior leadership.
Key Requirements
- Bachelor’s degree in a related field or equivalent experience preferred.
- Proven experience in production services or operations management, particularly in a datacenter environment.
- Strong understanding of change management processes and methodologies.
- Familiarity with the Software Development Life Cycle (SDLC) and deployment strategies.
- Excellent communication skills, with the ability to collaborate effectively across various teams and levels of management.
- Experience in managing and orchestrating datacenter traffic and application deployment.
- Knowledge of consumer banking routing mechanisms is preferred.
- Ability to analyze and resolve complex issues, providing timely updates to senior leadership.
- Strong organizational skills with a focus on detail and accuracy.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
