Job Description Summary
Technical Support Engineer is a key role managing and executing range of service activities on Protection & Control products at our Singapore Repair Centre & customer sites amalgamated with Technical Support case & process management for the China, East Asia & Pacific region. You will be working with an international team of engineers across the region and factories in UK, Canada, Spain, India reporting to the Regional Services Manager based in Australia.
In return you will be rewarded with full scale product & continuous hands-on work training upon joining, global working exposure, unparalleled development opportunities, access to GE VERNOVA’s training platforms including GE Vernova Online Learning and an opportunity to work & learn from the world’s best leaders on other Grid Automation products.
Job Description
Essential Responsibilities
- Manage and execute Protection relay product repairs in Singapore regional Service Centre (LSC) and on the international customer sites where necessary.
- Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and after sales services support.
- Become an expert in utilizing one of the best customer case management tool – Salesforce, own & deliver the resolution of product technical issue cases.
- Support an international team of GE VERNOVA engineers delivering product services, troubleshooting, product quality improvement and customer feedback.
- Troubleshoot, analyze and resolve complex customer issues remotely, at LSC and at site.
- Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
- Maintain accurate and traceable records on work completed and prepare regular reports as and when required.
- Generate technical letters communicating product specific information & manage customer relationships.
- Manage repair center inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of Singapore repair center.
- Prepare quarterly back-charge reports for factories for warranty work completed.
- Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipment.
- Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
- Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.
Qualification Requirements:
- Degree in Engineering from an accredited university. Major in Electrical [Power] is preferred.
- 2 years experience in power system protection, automation, or control applications, technical support, services, laboratory work environment.
- Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
- Graduate engineers with major in Electrical Power engineering with interest in Protection & Control, automation applications & services are encouraged to apply.
- Proficient in both spoken and written English is a must.
- Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.
- Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.
Desired Characteristics:
- Able to work independently, work with international factories, willing to travel to customer sites.
- Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental, Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.
- Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.
