- Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
- Provide the perfect first impression with a smile and welcome.
- Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
- To ensure that guest at every table receives attention and service.
- To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- To collate guests’ feedback and maintain and update the guest history system.
- To prepare a monthly report of guest comments, guest list, and report that assist business decision.
- Have a full understanding of Operating Procedures and their role within these standards.
- Confidently take an order asking all relevant questions linked to the sequence of service.
- Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager
Requirements:
- Min 1 year experience in F&B services
- Customer-oriented approach and patience
- Problem-solving and decision-making skills
