Job Purpose
The primary role of the Relationship Manager is to build trust based and value added relationships with key clients within the accounts they manage. Relationship Managers are considered a key strategic point person that can speak on a strategic level with their assigned customers and represent all aspects of ICE Data Services. RM is measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships.
Responsibilities
- The RM will be responsible for all ICE Data Services revenue across all lines of business. They will become proficient across all products and services.
- Their main responsibility will be to manage and grow existing revenue base and mitigate risk and erosion to assigned base of accounts.
- Build relationships at all levels including c-suite.
- The RM will work closely with the Global Relationship Manager (GRM) and the Regional Sales Executives (RSE) or Sales Manager to further the strategic vision of the account, bring in RSE/GRM to new opportunities that the RM may uncover.
- Collaborate on account strategy and run point on large complex renegotiations on existing business.
- The RM will take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.
Knowledge and Experience
- Minimum of 7 years of experience working within the financial services industry
- Minimum 7 years of account relationship experience.
- Bachelor’s degree is required.
Schedule
This role offers work from home flexibility of one day per week.
