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Jobs in Singapore   »   Jobs in Singapore   »   Senior IT Operations Manager (Digital Workplace)
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Senior IT Operations Manager (Digital Workplace)

Fujitsu Asia Pte Ltd

Fujitsu Asia Pte Ltd company logo

We are seeking an experienced IT Operations Manager with well managed services to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services supporting the end-user needs and drive continuous improvement to meet customer IT experience.

Workplace operation and delivery, which include in managing resources, assets, and professional services

  • Experience in managing multiple workplace projects ranging from 3000 to 9000 end user environment
  • Provide solution and improve operation process for workplace managed service project
  • Possess the workplace operation know-how to operate onsite, service desk and understand the deliverables
  • Responsible for SLA and service management
  • Manage and coordinate urgent and complicated support issues. Act as the escalation point for all requests and incidents
  • Determine the root cause and ensure proper communication to customers and incident report
  • Drive ticket deep dive on issues and develop strategies for improvement
  • Well versed in Asset management framework with experience in managing large volume of endpoint devices
  • Manage weekly and monthly meetings with the team
  • Conduct monthly reporting to customer and Fujitsu stakeholders
  • Continuous service improvement with 5% YoY on cost optimization

Key Responsibilities:

  • Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
  • Automation experience: Identify opportunities for automation to improve efficiency to reduce manual repetitive tasks within workplace operations.
  • Financial Management: Expect to manage cost centre and accounts operational costs. Driving new businesses revenue and margin during pre-sale stage.
  • Vendor Management: Coordinate with external vendors for resource management and support of IT services.
  • Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
  • Training and Development: Plan training and development opportunities for internal IT support team to enhance their skills and knowledge.
  • ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

  • Education: Bachelor’s degree in information technology, Computer Science, or a related field.
  • Experience: Minimum of 10 years of experience in IT operations, with at least 5 years in a managerial role. Critical thinking management
  • Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
  • Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
  • Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
  • Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Microsoft 365 and Power BI are a plus.

Preferred Skills:

  • Experience with asset management framework and practices.
  • Knowledge of automation tools and techniques.

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