Working Location: Changi Business Park
Working Hours: 9am to 6pm (Out of hours support as required)
An experienced Applications Lead to run a team, delivering application support of a range of SAAS applications on one of their Singapore based customers sites.
Job Scope:
- Provide support for customer applications (on-premises and Cloud / SaaS based) directly and via triage to 3rd party support vendors where appropriate.
- Provide support for customer reporting solutions created using SQL, Crystal Reports, Excel and Power BI
- Write functional and technical documentation for applications and reporting solutions.
- Engage in Database Administration/Maintenance tasks on SQL Server and Azure SQL
- Respond to business user requests for change in application functional capabilities and engage with technical leadership on business demand for feature development.
- Participate in Projects involving application or data components as a SME.
- Provide high-quality support for the business-critical application(s) or data system.
- Develop and maintain an in-depth detailed knowledge of the applications you manage, including data structures, scheduled jobs, reports, and interfaces to other applications.
- Maintain know-how documentation of all the support tasks with resolution.
- Develop programmes and processes for internally developed IT systems to deliver efficient business processes.
Requirements:
- Experience in supporting and developing solutions for the Office 365 Platform including SharePoint Online, Power Automate (Flow), Power Apps, Forms Bookings etc. Operational support experience of SQL servers and knowledge of SQL Query Language.
- Experience supporting SaaS applications and web-based services. (websites, web applications)
- Demonstrate a good understanding of data / information architecture, Microsoft data lake, data pipelines and API integration.
- Application Knowledge of the following systems would be beneficial (Zendesk, Freshworks products (Freshdesk, Freshchat, Freshmarketer), Momentus EBMS Event Booking Management System, Online Bookings System, POS - TigerNix)
- Experience with PowerShell or other scripting languages (vbscript / python)
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• LOH YI YUAN • REG Number R23117757
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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