Position Overview
The Volunteer Manager at KKCS will drive the strategic direction and day-to-day management of the organization’s volunteer programs, ensuring they effectively support the needs of all service units. This role will oversee volunteer recruitment, onboarding, training, and retention, establishing a positive and compliant volunteer culture. Additionally, the role involves building data management systems to assess volunteer impact and engaging with community partners to expand support networks for KKCS.
This position requires a proactive leader with excellent organizational and interpersonal skills, capable of inspiring volunteers and building community partnerships. The Volunteer Manager will play a crucial role in aligning volunteer contributions with KKCS’s mission, fostering growth and recognition for volunteers, and ensuring program compliance and quality.
Key Duties & Responsibilities
1. Volunteer Management
1.1. Lead, develop, and implement volunteer management policies, processes, and culture across KKCS.
1.2. Build and maintain a pool of dedicated volunteers to support all KKCS service units.
1.3. Conduct needs analyses with service units, including risk assessment, role descriptions, and continuity planning.
1.4. Oversee volunteer recruitment, registration, screening, and interviews.
1.5. Coordinate onboarding programs in collaboration with service units.
1.6. Develop and oversee volunteer training and capability development programs.
1.7. Lead volunteer evaluation sessions and organize appreciation events.
1.8. Ensure volunteer adherence to organizational guidelines, including the code of conduct.
2. Data management
2.1. Establish and maintain IT systems for efficient volunteer data management.
2.2. Oversee volunteer data tracking and analysis for impact evaluations.
3. Partnership Engagement
3.1. Lead engagement with internal and external partners to fulfill KKCS's volunteer needs.
3.2. Build and sustain a network of community partners to support KKCS services.
4. Other duties:
4.1. Fulfill any additional responsibilities and duties as assigned by the Supervisor and Centre Director.
Requirements
· Degree in Social Sciences or related field preferred.
· Minimum 5-7 years of relevant experience in Social Service or similar settings.
· Volunteering experience in social service or healthcare sectors.
· Proficiency in report writing and Microsoft Office applications.
· Strong interpersonal and leadership skills.
· Skilled in written and verbal communication.
· Creative, proactive, and resourceful.
