Scope of Work:
Counter Service to manage stakeholders’ needs
- Front desk duties include attending to the needs of walk-o in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.
- Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.
- Handle incoming calls professionally and ensure they are answered within 3 rings.
- Issue stationery and loan items and provide guidance to users on the appropriate forms to use.
- Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.
- Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.
- Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.
Students’ Support
- Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.
- Handle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.
- Manage parents’ appointments for key personnel during Parents-Teachers Meetings.
- Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.
Other Administrative Support
- Provide administrative support for fund raising events.
- Maintain the orderliness and cleanliness of reception counter.
- Handle adhoc duties and projects assigned by the School.
Qualifications, skills/traits and experience:
- Candidate should possess strong communication and active listening skills, a pleasant, friendly and mature disposition and the ability to thrive in a fast-paced environment.
- Candidates must possess at least a GCE N Level Certificate
- Candidate should preferably have 2 years of experience in frontline customer service.
- Knowledge of MS word and MS Excel will be an advantage.
