Responsibilities
· Deliver superior service and maximize customer satisfaction
· Respond efficiently and accurately to customer complaints
· Regularly review product quality and research new vendors
· Organize and supervise shifts
· Appraise staff performance and provide feedback to improve productivity
· Estimate future needs for goods, kitchen utensils and cleaning products
· Ensure compliance with sanitation and safety regulations
· Control operational costs and identify measures to cut waste
· Create detailed reports on weekly, monthly and annual revenues and expenses
· Recommend ways to reach a broader audience (e.g. discounts and social media ads)
· Train new and current employees on proper customer service practices
Requirements and skills
· Proven work experience as a supervisor or similar role
· Proven customer service experience as a supervisor
· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
· Strong leadership, motivational and people skills
· Acute financial management skills
