Job Scope
- Support and drive the bank’s generative AI initiatives in improving contact centre operations, employee journey and overall customer experience.
- Ensure smooth delivery of contact centre system enhancements in corporate banking (such as CRM and telephony) and fixes through comprehensive testing.
- Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
- Ownership of assigned projects and ensure tasks are completed to meet project timeline.
Job Requirements
- Diploma or degree in Computer, IT, Engineering or Business equivalent.
- Good understanding in Software Development Lifecycle (SDLC) and AI.
- Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
- With experience in Agile Project Management and Customer Service.
- Open to work after office hours and/or weekend/PH to support releases during off-peak hours, if business requires.
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
