Job Overview
To support and coordinate among Rooms Division – Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel.
Your duties and responsibilities include but not limited to the following:
FINANCIAL RETURNS
- To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report
- Prepares daily room assignments (maid’s report) for morning shift room attendant
- Reviews message books for special requests or instructions
GUEST EXPERIENCE
- Key work order for Engineering to follow up with the maintenance job
- Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
- Manages the room attendant audit portal
- Update registration cards in Front Office
- Update meal list in Front Office
- Coordinate with Kitchen to prepare meal for PSHN
- Assist Duty Managers to prepare key for guest arrival
- Following up with Guest request by coordinating with both Engineering and Housekeeping departments
PEOPLE
- Issues keys according to floor assignments
- Answers phone and logs all messages
- Responds to any requests from guests
- Informs supervisors of any special guest needs
- Coordinates the make-up or rush rooms with Front Desk
- Prepares and monitors room status reports for possible discrepancies
- Transmits messages from guests to Housekeeping personnel, laundry department, F& B-room service, front office and engineering
- Ensures all calls pertaining to the next day’s operation, such as personnel calling in sick, are logged in message book and keep Assistant Housekeeper and Executive Housekeeper informed
RESPONSIBLE BUSINESS
- Record and manage all Lost and Found items
- Coordinates the return of all lost and found items
- Be responsible in ensuring lost and found items are tagged and stored systematically
- Prepares the next day’s schedule based on the house count
- Calls in extra personnel when necessary
- Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
- Checks whether all keys are in respective place
- Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
- Prepare vendors’ invoices to submit to Finance Department
- Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
- Assist in documenting audit files
- Raise purchase orders
- Handle IHG Green Engage data entry
- Assist on report making and monthly submissions
- To ensure all Housekeeping & Engineering supplies at the desired par
- Ensures accurate update of room status in the System and investigate discrepancy (if any)
- Maintains key control and follows established key control procedure
- Monitors linen runner activities and productivity
What we need from You
This role has the key responsibility for the Rooms Division. Reporting to the Executive Housekeeper in supporting the Housekeeping, Front Office and Engineering team respectively in Singapore’s leading select service hotel.
- Minimum Diploma Business or Secretarial study
- 1 years’ related experience of secretarial experience, or an equivalent combination of education and experience
- Great communication skills
- A positive and keen to learn attitude
- Must be proficient in written and spoken English and with good communication skills
