Job Description: Support Client Engagement Team in sales order fulfilment and own the order fulfilment work process. Support Office Management and Administration in ensuring the smooth running of office facilities.
Sales Operation
• Prepare Sales Order Processing and follow up on order fulfilment. Including but not limited to address their queries, anticipate issues on a timely basis.
• Administration of documentation controls for order fulfilment.
• Monitor, track and advise clients on their applications status.
• Review and guide clients on the documents required for certification.
• Responsible for administrative matters in relation to pre and post sales activities.
• Identify, propose and implement improvements to the process to meet customer critical issues
• Responsible for updating, maintaining, processing and analysing the Green Label databases to provide usable data to support the SGLS & Eco Certification sales team
• Ensure that all data are updated accurately and in a timely manner
• Vendor invoice verification
• Collaborate with Finance for bi-weekly Accounts receivable report, and follow through with clients.
• Support Sales on Accounts receivable handling
• Liaise with Environment Engineers for constructive response to client’s queries
• Monitor KPI (service turnaround timeline) and escalate for prompt resolution.
Operations/ Office Administration
• Maintain smooth & efficient office and facilities operation
• Liaise with external vendors and monitor service maintenance contracts
• Liaise with IT Vendor for IT-related matters such as technical support and IT related assets
• All other Operations scope of work that may varies from time to time
Others:
• Handle all customer enquiries pertaining to Sales, Eco-Office and SGLS;
• Coordinate with external vendors (e.g. auditors)
• Support all Company event (SEAA and SGA)
• Any adhoc task as and when assigned by your direct supervisor or the Management.
