Sea Import
- Provide sea freight LCL/FCL and LCC/FCC quotation to clients
- Process import clearance orders through email/fax/international dept routing
- Request / facilitate for payment from accounts department for shipping charges / forklift charges
- Liaison with relevant party / shipping agents for documentation and releasing of shipment.
- Arrange for exchange of delivery order / portent release to agents / carriers
- Arrange for import clearance from Container Port / KD / CZ within the given time frame
- Liaison with transport / haulier contractor to arrange / deliver cargoes / containers to the required locations
- Forward to customer the POD
- Perform billing once job is completed with all relevant documents – with proper SOPS
- Assist international department with sea import costing for billing / quotation purposes
- Liaison with customs for customs supervision matters when the need arises
- Generate import permit for clearance (IG, ME, II, OO, IT)
- Coordinate, activate and execute shipments and ensure prompt delivery to locations specified by the customers.
- Ensure all emails / communications are responded in timely fashion.
- Co-ordinate and take delivery instructions from the Customers
- Track and monitor progress of shipments and report/update Customers.
- Coordinate vessel loading and delivery on board arrangements
- Offland collection from vessel
- Follow up on POD upon job completion
Sea Export
- To handle Customer enquiries with full comprehension of requirements
- To source for ocean freight rates – LCL, FLC, BB
- To submit quotations within time frame to HOD for approval
- Preparation of shipping documents – all aspects
- Coordinate with Inter-departments and operations to ensure accuracy in documentations and invoicing
- Liaison with Inter Department on shipment arrangements, if required
- Liaison with Overseas Agents for Freight handling and charges
- Track and monitor progress of shipments and report / update customers.
- Preparation of Billing Instructions (BIs) for submission to Accounting
- Submit reports as and when directed by the HOD
- Resolve Customer’s service issues and complaints
- Submit other reports as directed and required by The Management
