Key responsibilities:
Support Unified Comms Systems
• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
• Attending to user requirements and work with vendor to provide solutions.
• Work with other departments for smooth flow of processes and procedures.
Projects rollout
• Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
• Plan resource allocation and utilization across the various project and quarterly releases.
• Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
• Monitor and manage risks /issues related to technical delivery.
Key skills required:
- Skilled in NICE Engage Voice Recording systems administration.
- Experienced in various roles in Service Delivery, Vendor Management, and Incident / Change Management
