Education / Experience:
o Diploma / Degree In Computer Science, Computer Engineering, Information Technology or related field
o Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI
Job Description:
o To provide 1st level on-site support on organization end user operations
o Understanding complex technical issues and managing them within a fast-paced business environment
o Maintain, manage, administer, support and operate VMware VSphere and VMware Horizon VDI environments and applications
o Perform daily VMware VSphere and VMware Horizon VDI administration tasks including maintenance and upgrades, patches, hot fixes and security configurations
o Monitoring, alert and fine-tune of VMware VSphere and VMware Horizon VDI environments
o Assess virtual machine, VMware VSphere and VMware Horizon VDI applications risks and perform contingency planning
o Perform troubleshooting for VMware VSphere and VMware Horizon VDI workloads and assist with researching, evaluating and recommending related hardware, software and services
o Stay current on virtual machine, VMware VSphere and VMware Horizon VDI related technologies
o Provide on call, 24x7 support and standby on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
o Create and maintain programmatic and technical documentation to ensure efficient planning and execution
o Coordinate with external parties and customers for problem resolutions
o Performing additional tasks and supporting special projects, as required
o As necessary, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to
Workspace ONE, Zimperium, OnTalk and other client applications administrations, support and operations.
Inventory Asset list
Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Managed Services report and Etcetera)
All preventive maintenance schedules and ad hoc tasks
Skill sets:
o Technically inclined and hands on.
o Candidates with one or more of the following skillsets will have an advantage:
Experience with supporting enterprise virtualized environment on Desktop, OS, Client Applications and Mobile Phones a plus
OS Skill in:
o Window Clients/Servers
o Linux (Red Hat, Centos, Ubuntu, Etcetera)
Backup and Recovery Application
Note: Working hours will be rotated and working location is at town.
Strong VMware experience preferred, must be comfortable facing customer / end user.
