People Management & Resource Allocation:
- Lead and manage both roving and residential maintenance teams.
- Schedule and allocate resources based on Service Level Agreements (SLAs).
Installation and Configuration:
- Supervise Installation, configuration, and testing of AV, CCTV and Card Access Control related systems per project specifications and industry standards.
- Collaborate with project teams to ensure seamless integration of systems within client environments. Troubleshooting and Maintenance:
- Diagnose and resolve issues related to AV, CCTV cameras, recorders, and access control devices promptly.
- Conduct routine maintenance and system checks to ensure continuous functionality.
Quality Assurance:
- Perform quality checks on installations to guarantee compliance with company standards and client requirements.
- Document and report any discrepancies or issues observed during installations or maintenance activities.
Client Interaction:
- Interact with clients to understand their security needs and provide technical support.
- Offer training to end-users on the proper use and maintenance of security systems.
Collaboration:
- Work closely with project managers, fellow technicians, and other stakeholders to coordinate activities and meet project deadlines.
- Provide feedback to enhance the efficiency of security system installations and maintenance procedures.
Documentation:
- Maintain accurate records of installations, configurations, and maintenance activities.
- Create and update documentation for standard operating procedures and troubleshooting guides. Upgrades and Enhancements:
- Stay informed about industry trends and technology advancements in CCTV and Access Control systems.
- Propose system upgrades or enhancements to meet evolving security requirements.
Service Level Support:
• Be ready to take on maintenance tasks when assigned or rostered as part of a 24/7 standby team.
Requirements
- Higher NITEC/ Diploma or equivalent; technical certifications in AV, CCTV and Access Control systems are highly desirable.
- Minimum of 3 years of hands-on experience in the installation and maintenance of CCTV and Card Access Control systems.
- Proficient in the installation and configuration of CCTV cameras, NVRs, DVRs, and Access Control devices.
- Knowledge of network protocols and security principles related to security systems.
- Familiarity with various CCTV and Access Control brands and models such as Genetec, Milestone, Hikvision, Hanwha, HID etc
- Excellent communication and interpersonal skills to interact with clients and team members effectively.
- Strong analytical and problem-solving abilities to troubleshoot and resolve technical issues.
- Exceptional attention to detail and a commitment to delivering high-quality work.
- Ability to lift and carry equipment weighing up to [15kg] and work in various physical environments.
Khaty Zainal
R22111204
BGC Group Pte Ltd(Outsourcing)
EA 05C3053
