Typical Duties:
- Assist in configuring and installing and supporting your product suite and associated interfaces when required.
- Work with customers to ensure that the contractual service expectations is exceeded.
- Responsible for the entry, tracking and management of all incoming support calls.
- Provide end-user training, QA and testing.
- Be familiar with and adhere to the latest training and installation standards and procedures.
- Ensure familiarity with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
- Where applicable, work directly with the development team to implement new solutions to the customers.
- Provide pre-sales support to local and regional partners, where necessary.
- Required availability 24/7 for specific topic or urgencies on rotational basis.
- Opportunities to travel.
Skill Requirements:
- Fresh graduates are welcome to apply.
- Must have customer service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction.
- Excellent interpersonal and communication skills (written, verbal/presentation).
- Driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
- Strong organisation skills with an excellent attention to detail.
- Familiarity with Windows Server 2016 and above, Microsoft SQL Server is highly regarded.
- Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
- Excellent written and spoken English and other Asian languages are highly regarded.
- Minimum Diploma in Information Technology or related disciplines.
