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Jobs in Singapore   »   Jobs in Singapore   »   Exchange Administrator
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Exchange Administrator

Cloud Kinetics Consulting Pte. Ltd.

Cloud Kinetics Consulting Pte. Ltd. company logo

Key Responsibilities:


1. Exchange Server Administration:

  • Manage, maintain, and troubleshoot Microsoft Exchange on-premises servers (2016, 2019, or earlier).
  • Monitor and optimize Exchange server performance to ensure high vailability and reliability.
  • Perform regular Exchange server backups, disaster recovery tests, and ensure adherence to business continuity plans.

2. Email Security & Gateway Support:

  • Configure and manage email gateways (e.g., Proofpoint, Cisco IronPort, Barracuda) to protect against spam, phishing, and malware threats.
  • Ensure the security of the email infrastructure by applying necessary security patches, monitoring threats, and responding to security incidents.
  • Manage email encryption, email filtering policies, and anti-spam settings.

3. Email Archiving and Journaling:

  • Configure and manage email journaling to ensure email compliance and retention policies are in place.
  • Ensure that email retention, archiving, and journaling meet regulatory and legal requirements.
  • Work closely with compliance teams to audit and manage archived data for investigations and compliance reporting.

4. Exchange Server Upgrades and Migrations:

  • Plan and execute upgrades, migrations, and patching for Exchange on-prem environments.
  • Coordinate with other IT teams to ensure minimal downtime and seamless upgrades.
  • Support hybrid environments where Exchange on-prem is integrated with Exchange Online (Office 365).

5. Monitoring and Reporting:

  • Implement and monitor Exchange server health, performance, and usage metrics.
  • Develop and maintain automated scripts (e.g., PowerShell) to streamline administrative tasks and generate reports on email usage, delivery, and security incidents.

6. Email Troubleshooting & Support:

  • Provide advanced support for email-related issues, including delivery failures, mail flow troubleshooting, and email client issues (Outlook, OWA).
  • Handle escalations from the service desk related to Exchange, email security, and email gateway issues.

7. Compliance and Legal Hold Support:

  • Manage and enforce email policies related to compliance, data loss prevention (DLP), and legal holds.
  • Work with legal and compliance teams to ensure proper email handling and retention in cases of litigation or internal investigation.

8. Documentation and Training:

  • Develop and maintain detailed technical documentation, standard operating procedures, and configuration guidelines.
  • Provide training and knowledge transfer to IT staff for basic Exchange and email troubleshooting.

Required Skills & Qualifications:

  • Experience:
    • 5+ years of experience in managing and supporting Microsoft Exchange on-prem environments.
    • Strong experience with email security solutions and email gateways (e.g., Proofpoint, Cisco IronPort, Barracuda).
    • Practical experience with email journaling, archiving solutions, and managing email retention policies.
  • Technical Skills:
    • Expert-level knowledge of Microsoft Exchange (2013/2016/2019) on-premises.
    • Strong skills in managing email security solutions, spam filters, and email encryption.
    • Proficient in PowerShell for managing Exchange environments and automating administrative tasks.
    • Familiarity with backup, disaster recovery, and high availability for Exchange.
    • Knowledge of Active Directory, DNS, and SMTP mail routing.

Certifications:
Must hold at least one of the following certifications:

  • Microsoft Certified: Messaging Administrator Associate
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Exchange Server Specialist (if available)
    [Additional relevant email security certifications like CISSP or Certified Email Security Specialist are a plus.
  • Security Clearance:
    CAT 2A is essential

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