We are seeking a proactive Workspace Technology Engineer to provide end-user support. This role demands a strong problem-solver with excellent communication skills, capable of managing a range of hardware, software, and AV support issues. You’ll be the key interface between IT and the business, contributing to both day-to-day operations and greenfield projects. The ideal candidate will take initiative to analyze problems, propose solutions, and see them through to implementation while working alongside the team.
Key Responsibilities
- Serve as the initial point of contact for Workspace Technology issues, managing and resolving problems based on priority and severity.
- Ensure continuous availability of computing resources for end-users, coordinating with IT resources for escalated issues when necessary.
- Support cloud environments including servers, networks, and applications as needed.
- Provide timely resolutions via phone, email, or in-person support.
- Build, deploy, and manage Workspace Technology devices (including imaging, antivirus systems, application maintenance, patching, and system rollouts).
- Lead system orientation for new hires and manage end-user devices such as laptops, desktops, and mobile devices.
- Document processes, standards, configurations, and procurement details, ensuring records are up to date.
- Collaborate with the wider Workspace Technology team and Technology Team resources for comprehensive problem resolution.
Requirements
- Bachelor’s degree in Computer Science or a related field.
- 2-5 years of end-user or infrastructure support experience in a professional services environment.
- Fundamental understanding of Microsoft 365 (M365) setup and management within an organization.
- Good knowledge of hardware, including desktops, laptops, and mobile devices.
- Strong customer service orientation and a passion for helping end-users resolve issues efficiently.
- The ability to remain calm under pressure and handle urgent situations with professionalism.
- Excellent written and verbal communication skills, with the ability to multitask and manage time effectively in both independent and team settings.
Nice-to-Haves
- Experience with supporting users in the financial industry or on the trading floor.
- Strong technical background with the ability to identify, analyze, and resolve issues efficiently.
- Experience with Azure Active Directory, Windows, Unix environments, desktop, and server hardware.
- Familiarity with cloud platforms such as Azure and AWS (certifications are an advantage).
- Knowledge of PowerShell, scripting, or coding is highly desirable.
