- Reputable Community Healthcare Organisation
- Monday to Friday, Office Hours
- Great Career Opportunity and Exposure
As a Care Concierge, Service Quality (Community Settings), you will be responsible for the following duties:
- Serve as the Care Concierge, acting as the primary point of contact for residents’ next-of-kin.
- Engage with caregivers and residents before admission to understand their needs and address concerns.
- Conduct pre-admission counseling sessions to clarify fees, services, care philosophy, and expectations.
- Facilitate a smooth admission process and orientation for new residents.
- Maintain active communication with residents and caregivers throughout their stay.
- Collaborate with the multidisciplinary care team to address any concerns that arise.
- Contribute to care planning by sharing insights about residents’ backgrounds and preferences.
Resident Journey Development:
- Establish critical touchpoints from pre-admission to discharge to enhance the resident experience.
- Participate in measuring and monitoring satisfaction through focus groups, audits, and surveys.
Continuous Improvement:
- Assist in implementing service recognition programs and initiatives, like the annual Service Excellence Award.
- Provide feedback during team meetings to identify service gaps and suggest training programs for improvement.
Goals:
- Ensure high-quality care that aligns with organisation's Philosophy and Service Standards.
- Foster a supportive and engaging environment for residents and their families.
- Continuously enhance the service experience based on feedback and best practices.
Requirements:
- Diploma or Degree
- Minimum 2 years of work experiences.
- Knowledge of geriatrics or experience caring for the elderly will be an added advantage.
To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: [email protected]
We regret to inform that only shortlisted candidates will be notified.
ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777
