About the Company:
For the last 100 years, our client has been a front leader company in providing engines, generators, and UPS products that have powered homes, hospitals, lawn mowers, stadiums and everything in-between.
Basic Functions
We are looking for Field Service Engineers for commissioning, troubleshooting and repair of marine Generator and UPS. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.
Specific Responsibilities:
- Standby support and 24/7 emergency call for customer support.
- Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
- Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
- Generate a service report to customer in a systematic manner.
- Investigate and handle all customers’ complaints related to product failures.
- Investigates root causes of failures and recommend solutions.
- Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
- Maintain close working relationship with key customers to ensure the follow through until the issue is resolved.
- Develop service training material, ensures all technical and training documents are up-to-date and organized.
- Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.
Requirements:
- Diploma/Degree in Electrical Engineering
- A team player with strong problem-solving skills and task oriented
- Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
- Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
How to Apply:
Interested candidates, please submit your updated resume by using Apply Now button
*We regret to inform that only shortlisted candidates will be informed.*
Sarah Sevilla
Registration Number: R22107553
EA License No: 18C9027
