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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Officer
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Customer Service Officer

Workle Pte. Ltd.

Workle Pte. Ltd. company logo

✒️ Location: Tuas

✒️ 5 days work week

✒️ Salary: up to $2,600


Job Duties:

· Assist the Customer Service team in answering customer inquiries through phone, email or WhatsApp support channels.

· Process orders accurately by checking, printing, scanning the Collection Order/ Delivery Order (CODO), matching with Purchase Order (PO).

· Ensure that customer inquiries are resolved in a timely manner by liaising with other departments to maintain customer satisfaction.

· Keep accurate and up-to-date records of customers’ interactions and follow-up actions taken.

· Prepare monthly reports / consolidated figures as required by the Customer.

· Submission of daily collections to NEA e-tracking system.

· Coordinate with Transport department to arrange and schedule collection date and time.

· Liaise with Operations on details of Customer’s requirements.

· Perform other related duties and responsibilities as assigned by supervisor.

· Maintain a positive and professional work ethics while working with customers and other team members.



Requirement:

· Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role.

· Proficient in Microsoft Office.

· Customer service oriented, positive and highly motivated individual.

· Target driven and possessed can-do attitude.

· Excellent communication skill.

· Well-groomed, good interpersonal skills and confident.



EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

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