Job Info:
- Mon-Fri: 9am - 6pm; Sat: 9am to 1pm (can apply WFH after confirmation)
- FMCG industry & client management
- Clemeti, West Region
Key Responsibilities:
Client Support and Relationship Management:
- Serve as the primary contact for key accounts, addressing their daily inquiries and requests.
- Provide timely and accurate information in response to client questions about products, services, and order statuses.
- Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.
Order Management and Coordination:
- Oversee and process client orders, ensuring accuracy and prompt delivery.
- Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.
- Track the progress of orders and resolve any issues that may arise.
Issue Resolution:
- Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
- Proactively identify potential problems and take measures to prevent them from affecting the customer experience.
Client Feedback and Reporting:
- Collect and communicate client feedback to relevant internal teams to drive continuous improvement.
- Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).
Collaboration and Cross-Department Communication:
- Partner closely with the sales and account management teams to ensure alignment on client strategies.
- Work with other departments (e.g., finance, logistics, product development) to address client-related issues.
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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560
