Reporting to the Head of Sales, your responsibilities include:
- Manage the routine daily e-commerce operations such as provide proactive customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing
- Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times
- Coordination, execution and planning support for e-commerce projects, e-marketing campaigns, and integrated brand plans.
- Keep up-to-date with market development and monitor competitor activities.
- Support sales administration activities for sales team when in need and assigned.
- Perform customer service duties (email enquires, service recovery and logistic arrangements).
- Perform any other tasks as and when assigned.
Job Requirement:
- Diploma/Degree in business/sales related
- Minimum 2 years’ experience in sales & customer service
- A hands-on, resourceful, result-oriented and analytical thinker
- Ability to work well in a team
- Meticulous and able to meet tight deadlines
The selected candidate can look forward to excellent growth opportunities within the Group
