Key Responsibilies:
- Client Support and Relationship Management:
- Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
- Provide prompt and accurate responses to client queries regarding products, services, and order status.
- Build and maintain strong, positive relationships with key clients to ensure their satisfaction.
- Order Management and Coordination:
- Manage and process client orders, ensuring accuracy and timely delivery.
- Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
- Monitor the progress of orders, resolving any issues that may arise.
- Issue Resolution:
- Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
- Proactively identify potential issues and take action to mitigate them before they impact the customer experience.
- Client Feedback and Reporting:
- Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
- Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).
- Collaboration and Cross-Department Communication:
- Work closely with the sales and account management teams to ensure alignment on client strategies.
- Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.
