Job Responsibilities:
- Handle user questions and feedback across customer service platforms, communities, emails, and other channels.
- Assist in improving the product experience by collecting user opinions and operational data, organizing it, and promptly providing feedback to the operations department for follow-up.
- Suggest product improvements from the user’s perspective, efficiently resolve user issues, and strengthen user engagement.
Job Requirements:
- Bachelor’s degree or above, with 0-3 years of customer service experience.
- Strong business English reading and writing skills; able to communicate with users in both Chinese and English.
- Proficient in data analysis and logical reasoning, with good copywriting skills.
- Proactive, patient, responsible, and approachable.
- Singapore citizen or PR only.
