- Undertake Front office duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.
- Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.
- Ensure Room Keys are distributed to the guests assigned to the respective rooms.
- Familiar with the categories, position, capacity, and furnishing of every room on the premises.
- Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- Responsible for accurate and efficient accounts and billing processes.
- Undertake general office duties, including correspondence, emails, filing, and switchboard.
- Furnish information regarding:
- Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.
- Locality places of interest, special attractions, or events.
- Names of Transport Services (MRT, Bus, Taxi, Flight, Ferry) and timetables if any.
- Handles all incoming and outgoing mails and messages for the guests.
- Ensure that the Reception Counter is manned at all times.
- Answers all incoming calls within 3 rings.
- Assist in keeping the Reception Counter area clean and tidy at all times.
- Consult and report to Supervisor on duty on unusual occurrence.
- To perform any other duties directed by the Supervisor from time to time.
Requirements :
- GCE O level/ Diploma with 2 years hotel front office working experience.
- Candidate must able to perform shift works
- Good customer service and communication skills
- Working location at Orchard Area
