Job Responsibilities
- Oversee and manage the designated outlets and its operational and manpower planning
- Involve in the establishment and streamlining of operating policies, processes, systems to accommodate and support the rapid growth of the organization
- Monitor and be responsible for sales performance of respective outlets
- Review the Standard Operating Procedure (SOP) as required for better efficiency
- Provide On-the-Job Training (OJT) to new supervisor / new retail staff
- Conduct regular outlet checks and provide necessary trainings for staff development
- Motivate and retain subordinates, especially the high performers, to help them excel in the required quality and productivity target set
- Involve in investigation of issues relating to customer complain (Service and Product Quality)
- Review the performance of Store Managers and retail staff, and provide corrective action for improvement if necessary
- Responsible for monitoring and managing the outlets expenses and inventory usage if necessary
- Ensure proper execution of marketing promotions and all communications
- Participate in operations related projects.
- Perform related duties/tasks as required.
Requirements
- Possesses at least a Diploma in any field
- Minimum 3 years of experience in management position in F&B industry
- With passion in working in F&B industry and its operational processes.
- Able to work on weekends and public holidays, 6-day work week.
- Able to adapt to fast paced environment, resilient to changes and willing to accept new challenges.
- Able to work independently as well as in a team.
- Service oriented, good time management with ability to handle various projects simultaneously.
- Good interpersonal skills in order to communicate with all level of employees.