Job Description:
- Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
- Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
- Maintaining good customer relationships to enhance customer satisfaction.
Job Requirements:
- Familiarity with CDN technology principles; relevant work experience is preferred.
- Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
- Team player with a spirit of collaboration; able to adapt to shift work schedules.
- Fluency in English and Mandarin required for communication with clients.
Shift Working Hours:
- AM Shift: 7.30am to 3.30pm
- PM Shift: 3.15pm to 11.30pm
- Night Shift: 11.15pm to 7.30am
