Job Summary –
- Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
- College degree or above
- Knowledge in customer support
Years of experience needed – 0-2 years.
Technical Skills:
- Provide professional remote technical support services for client users
- Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
- Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
- Special cases are upgraded in time, and cooperate with other teams to solve user problems.
- Clearly and completely record case information in the system according to the process.
- Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.
Interested candidates, please send over your resume to [email protected]
