What you'll do:
In your role as a Production Support Lead (Contract), you will play a crucial part in managing and implementing change operations across various domains such as online banking, wealth management systems, financial systems, contact centre systems, and merchant portals. You will be responsible for handling over 200-250 application, infrastructure, and network changes during weekend windows. Your ability to work effectively with global teams will be key in orchestrating change schedules and executing deployments. Your leadership skills will be put to use as you direct complex traffic management actions and escalate high-impact issues.
- Manage and review change requests for applications, patching, and infrastructure/network updates.
- Work together with counterparts on planning application upgrades, monthly releases, and network infrastructure changes.
- Collaborate with global teams to orchestrate change schedules, execute deployments, and address ongoing operational issues.
- Cover shift hours from 8:30 am to 8:30 pm, with flexibility to ensure thorough handover to the next team.
- Serve as the client-facing contact for change operations, providing regular updates on planned outages and change status.
- Act as a leadership figure within the team, directing complex traffic management actions and escalating high-impact issues to senior leadership.
- Design deployment strategies and maintain a library of deployment script templates.
What you bring:
The ideal candidate for the Production Support Lead (Contract)role brings a wealth of experience in production support and change execution in high-stakes environments. Your ability to manage a high volume of changes smoothly will be crucial in this role. Your technical aptitude should include knowledge about Linux administration, networking, and IT project management. Previous exposure to application deployment or network infrastructure changes would be beneficial. Your flexibility in working shifts including weekends and public holidays will be highly valued.
- Demonstrated history in production support and change execution in high-stakes environments.
- Ability to manage a high volume of changes (200-250 over weekends) and oversee smooth transitions.
- Knowledgeable about Linux administration, networking, and IT project management.
- Previous exposure to application deployment, network infrastructure changes or similar.
- Willingness to work flexible shifts, weekends, and public holidays as scheduled.
- Strong leadership skills with the ability to direct complex traffic management actions.
What sets this company apart:
Our client is a major player in the financial sector, offering a dynamic and challenging work environment. They are committed to fostering an inclusive and supportive workplace culture where every individual can thrive. Their focus on innovation and continuous improvement makes them a leader in their field.
What's next:
Ready for a rewarding challenge? Apply now!
Apply Today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008
