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Jobs in Singapore   »   Jobs in Singapore   »   Finance / Banking / Insurance Job   »   Bank Ambassador, Branch Customer Service
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Bank Ambassador, Branch Customer Service

Tangspac Consulting Pte Ltd

Tangspac Consulting Pte Ltd company logo

Role: Customer Representative (Branch)

Duration: 12 months contract, renewable based on client / performance

Location: East / West Branch available


Customer Service

  • Able to handle over-the-counter transactions in an efficient and accurate manner.
  • Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
  • Prospect and introduce customers to the Bank’s products and services
  • Educate and migrate customers to use digital platform
  • Manage customer wait time and service level.
  • Manage customer negative impact and complaints

Operations& Financial

  • Perform all banking activities in accordance with the Bank’s regulatory requirement
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to self and team effort by accomplishing related results needed

Requirements

  • Highly adaptable, ability to deal with ambiguity.
  • Experience in delivering excellent customer journeys and digital features (e.g. Branch Connect)
  • Adapt at use of data to drive productivity and performance
  • Fresh Graduates are welcome to apply
  • Training Provided


Working Hours


Normal Banking Hours; 8:10am – 5pm

Evening Banking Hours; 9:40am – 6:30pm (Allowance Provided)


5.5 days work week (with half day as off-in lieu / 4 week cycle )

Allowance included (Evening, Uniform, Lunchtime, Teller)


HOW TO APPLY


APPLY here or share your CV to [email protected]


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