Job Title: EUC Support Specialist (with Networking Experience)
Location: Multiple Customer Locations
Industry: Manufacturing
Working Hours: Monday to Friday, 8:30 AM to 5:30 PM (Occasional after-hours work)
Key Responsibilities:
* Provide both on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).
* Troubleshoot and resolve hardware, software, and network-related issues efficiently.
* Manage and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment.
* Perform regular system and network monitoring to ensure uptime, stability, and security.
* Document technical processes and prepare detailed reports on technical incidents.
* Travel between customer locations as required to provide on-site support and troubleshooting.
* Participate in client platform implementation or upgrade projects as assigned.
* Follow up with vendors for hardware replacements and maintenance.
Requirements:
* Proven experience in end-user computing (EUC) support and network administration.
* Strong knowledge of operating systems including Windows, macOS, and Linux.
* Familiarity with networking technologies (LAN, WAN, VPN) and troubleshooting tools.
* Hands-on experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
* Excellent problem-solving skills with the ability to work independently and manage multiple tasks.
* Strong communication skills and the ability to document processes and technical issues clearly.
* A proactive, independent, and results-oriented approach with a "can-do" attitude.
* Willingness to travel to customer sites as required.
Preferred Qualifications:
* Experience in hardware lifecycle management, including vendor coordination for replacements.
* Certifications in relevant IT/networking fields (CompTIA Network+, CCNA, etc.) are a plus.
