Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
Working days: 4 weekdays 1 weekend
Shift Pattern:
- 830am to 530pm/
- 845am to 545pm/
- 1030am to 7.30pm/
- 1130am to 8.30pm
Location: Jurong / Changi (need to be comfortable with EITHER location)
Salary: $2,700 - $4,000
Duration: 6 months (renewable/convertible)
Job Scope:
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
- To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
- To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues
Requirements:
- Min. GCE ‘O’ Level or Higher Nitec
- At least 1 years of experience in call center setting
- Has experience dealing with KPI preferred
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)
