Corporate Call Centre Officer (Banking)
Working hours: Mon-Fri 9-6pm, OT may be required as and when needed (exceptional scenarios only)
Location: Changi
Salary: $2,700 - $4,000 (Based on salary benchmarking)
Duration: 6 months (non-renewable)
- Training will be provided
Key Accountabilities & Responsibilities:
1. Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
2. Perform proper follow up to ensure resolution.
3. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
4. Provide support and educate/guide customers on product and system navigation.
5. Provide support on forms enquiries/clarifications/rejections.
6. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
7. Any other tasks/duties that may be assigned.
8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches
Requirements:
- Must have at least 1 year Customer Service in banking industry
- Min. Diploma and above qualifications
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)
