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Jobs in Singapore   »   Jobs in Singapore   »   Sales / Marketing Job   »   Team Lead, Telesales
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Team Lead, Telesales

Etiqa Insurance Pte. Ltd.

Etiqa Insurance Pte. Ltd. company logo

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?


Are you:

  • Passionate about working with people?
  • A creative thinker with a positive attitude & outlook?
  • A strong dynamic communicator able to collaborate effectively?
  • Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.


Key Responsibilities:

Team Leadership:

  • Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
  • Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
  • Lead by example through active participation in sales calls and customer interactions.
  • Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
  • Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

  • Take ownership in leads assignment, leads generation.
  • Develop and implement effective sales strategies and campaigns.
  • Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
  • Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
  • Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
  • Responsible in generating management reports, team’s commission statement.
  • Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
  • Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

  • Handle escalated customer inquiries and complaints in a professional manner.
  • Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

  • Mentor team members on closing techniques, product knowledge, and company policies.
  • Define training needs and measure training effectiveness.
  • Hands-on in developing and fine-tuning sales scripts.

Collaboration:

  • Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
  • Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
  • Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

  • 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
  • Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
  • Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
  • Strategic thinker with excellent organisation skills.
  • Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
  • Excellent managerial skills with a knack for building rapport and influencing others.
  • Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
  • Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
  • Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
  • Bachelor degree in Business, Sales, or a related field.
  • Certified with BCP and PGI is a must.

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