Job Responsibilities
- Provide warm, attentive, and efficient service to guests, ensuring a positive dining experience and promptly addressing customer concerns.
- Assist in coordinating and supporting the FOH team, including hosts, servers, and cashiers, to ensure smooth operations during peak hours.
- Take accurate food and beverage orders, communicate special requests to the kitchen, and follow up to ensure guest satisfaction.
- Maintain a clean and organized dining area, ensuring tables are set up correctly and promptly cleared and reset for new guests.
- Use knowledge of the menu, including Korean dishes and beverages, to suggest items to guests, upsell when appropriate, and answer any questions.
- Process customer payments accurately, handle cash transactions, and operate the POS system for efficient billing and order tracking.
Job Requirements
- Previous experience in a customer service role, ideally in the food and beverage industry, is preferred but not required.
- Interest in learning about Korean dishes, beverages, and dining customs to enhance guest interactions and service.
- Ability to communicate clearly and effectively with guests and team members in a fast-paced environment.
- Open to training and feedback, with a proactive approach to acquiring new skills and knowledge.
