Responsible for diagnosing and solving complex technical issues, conducting root cause analysis to prevent future problems.
Strong experience in dealing with local government clients in infrastructure space.
L1/L2 support and contribute as a team lead or member in various IT projects.
Coordinate with external vendors to ensure Service Level Agreements (SLAs) are met.
Ability to troubleshoot complex hardware and software issues.
Experience on in network management, server management, GCC cloud managed services.
Must have experience in managing Microsoft O365 services such as Exchange Online, MS Team and SharePoint Online.
Diligence, quality-focused, and analytical skills and proactive in contributing to organizational success.
Excellent communication skills and team collaboration.
