Duties and Responsibilities:
• Be on time for shift and maintain consistent, regular attendance record.
• Properly open and close shop each day according to Standard Operating Procedures.
• Accurately book, change and cancel appointments.
• Acknowledge and greet everyone who enters and leaves the shop.
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
• Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation.
• Answer the phone promptly and operate phone system accurately and efficiently.
• Actively promote the services, sessions and retail, as well as programs, promotions and/or discounts available.
• Develop professional and personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring
complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post for
extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests that require attention.
