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Jobs in Singapore   »   Jobs in Singapore   »   Engineering Job   »   ITSM Engineer
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ITSM Engineer

Star Career Consulting Pte. Ltd.

Location: Jurong East


Responsibilities:

  • Design and implement ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
  • Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting.
  • Work with IT and business teams to define service levels, create service catalogues and ensure compliance with service level agreements (SLAs).
  • Analyse service performance metrics to identify areas for improvement
  • Work with the sales team to understand client requirements and address client's needs.
  • Conduct presentations, demos, and workshops to potential clients
  • Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
  • Assist in the development and maintenance of ITSM documentation such as process flows and user guides

Job Requirements:

  • 2-3 years of experience in Design, Implement or Operations of IT Service Management tools or related role, with a strong focus on ITSM tools and processes.
  • ITIL certification or other relevant ITSM tools certifications preferred.
  • Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
  • Understanding of ITIL (Information Technology Infrastructure Library) frameworks
  • Experience with incident, change, and problem management processes.
  • Proficiency in using APIs to connect ITSM tools with other applications to streamline workflows and data exchange.
  • Familiarity with integrating third-party services or applications that enhance ITSM capabilities (e.g., chatbots for incident reporting).
  • Proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and enhance ITSM tool functionality.
  • Familiarity with automation tools and Ability to design and implement automated workflows
  • Experience in project management or agile methodologies.


To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]


Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

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