Join our dynamic team as an IT Officer! We are seeking an individual with a strong work ethic and a passion for technology to ensure seamless IT operations on our team. In this role, you will be essential in addressing technical support inquiries, setting up and maintaining network infrastructure, and collaborating with our support team to resolve issues efficiently. This is a full-time position based in Singapore.
KEY RESPONSIBILITIES
· Respond to technical support inquiries from vessels regarding computer, network, application, and connectivity issues.
· Set up and install computers, network infrastructure (up to L2), and software on shore for vessels.
· Collaborate with the support team to resolve cases remotely as needed.
· Diagnose and resolve network, hardware, and software issues.
· Maintain inventories of hardware and software.
· Assist with warehouse operations related to pickups, deliveries, and packing.
· Provide IT briefings to office personnel as required.
· Perform other IT tasks as assigned by the IT Manager.
ESSENTIAL QUALIFICATIONS AND EXPERIENCE
· Diploma holder in Information Technology, Information Systems or related fields
· At least 1 year of experience in a technical support role
· Proficient in L1 networking, Windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
· Able to work independently and responsible in preparing proper documentation for work completion
· Keen learner
